Does eu77 share my data with the Pakistan government or authorities?

eu77 shares data with regulatory or law enforcement authorities only when legally required to do so through a valid and properly served request. We do not proactively share player data with government agencies. Routine account and transaction data is not disclosed unless we receive a formal legal demand that we are obliged to comply with. We cannot disclose the existence of specific legal orders in all cases, as some are accompanied by non-disclosure requirements.

Can I ask eu77 to delete all my data?

You can request deletion of your personal data, and eu77 will assess your request. Some data cannot be deleted immediately because it is required for legal compliance — for example, transaction records and identity verification documents for anti-money-laundering purposes. These are retained for the periods set out in this policy and then securely deleted. Data that is not subject to a legal retention requirement will be deleted or anonymised upon a valid request.

Is my JazzCash or Easypaisa account number stored by eu77?

eu77 retains the mobile wallet reference identifier and transaction amounts associated with your deposits and withdrawals as part of standard transaction record-keeping. Your mobile wallet PIN, password or full account credentials are never requested or stored by eu77 — only the reference identifiers needed to process and record the transaction. If you are ever asked to provide your mobile wallet PIN or password by anyone claiming to represent eu77, that is not a legitimate request.

How do I stop eu77 from sending me promotional messages?

You can opt out of promotional communications at any time. Contact eu77 customer support via live chat and request to be removed from marketing communications. You can also adjust your communication preferences in your account settings. Opting out of marketing does not affect service-related messages such as withdrawal confirmations, account security alerts or important policy updates — those are sent regardless as they are part of the service itself.

What happens to my data if I close my eu77 account?

When your account is closed — whether voluntarily or due to a policy violation — your active account profile is deactivated. The data associated with your account is retained for the periods required by applicable record-keeping obligations: typically five years for transaction and identity data. After those retention periods expire, your data is securely deleted or anonymised. You can request details of what specific data is retained after closure by contacting support.

Privacy Policy – eu77 Online Gaming Platform Pakistan

01 Who We Are

This Privacy Policy applies to the eu77 online gaming platform, accessible at eu77.onl ("the Platform"). When this policy refers to "eu77", "we", "us" or "our", it means the operator of the Platform and its associated services.

eu77 is the data controller for the personal information you provide when registering and using the Platform. This means we determine why and how your personal data is collected and processed. If you have any questions about this policy or how your data is handled, contact us through the support channels listed at the end of this document.

This policy should be read alongside the eu77 Terms and Conditions. The two documents together form the basis of your relationship with the Platform from a data and usage perspective.

02 Data We Collect

eu77 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the Platform, and through payment processors when you make deposits or withdrawals. Here is an overview of what is collected and why.

Data Category	What Is Collected	Why We Collect It
Registration Data	Name, email address, date of birth, mobile number, residential address	Account creation, age verification, communication, identity checks
Identity Verification	CNIC copy or equivalent government ID, sometimes a selfie for liveness checks	Verifying eligibility (18+), preventing fraud, anti-money-laundering compliance
Payment Data	Payment method type, transaction amounts in PKR, last four digits of card or mobile wallet reference	Processing deposits and withdrawals, verifying payment source ownership
Account Activity	Games played, bet history, session duration, login times, bonus usage	Platform functionality, responsible gaming monitoring, fraud detection, customer support
Technical Data	IP address, device type, browser version, operating system, app version	Platform performance, security, fraud detection, geolocation checks
Communications	Support chat transcripts, emails sent to and from support	Resolving queries, quality assurance, record-keeping

eu77 collects only what is reasonably necessary for platform operation, security and compliance. We do not collect data we have no purpose for.

03 How We Use Your Data

The personal data eu77 collects is used for the following purposes. Each use is tied to a legitimate reason — either fulfilling our contract with you as a player, meeting compliance obligations, or pursuing a legitimate interest that does not override your rights.

Account management: Creating your account, maintaining your profile, handling login and security, processing your game activity.
Identity and age verification: Confirming that you meet the 18+ eligibility requirement and that your account belongs to a real person with consistent identity across all records.
Payment processing: Handling PKR deposits and withdrawals through your chosen method — JazzCash, Easypaisa, Raast, Bank Transfer or card — including communicating with payment processors to complete transactions.
Customer support: Using your account and transaction history to resolve queries, process complaints and provide accurate assistance.
Responsible gaming: Monitoring account activity for signs of harmful gambling patterns and applying any limits you have set yourself in your account settings.
Fraud prevention and security: Detecting unusual account behaviour, investigating suspected abuse, and protecting your account from unauthorised access.
Platform improvement: Analysing how players use the Platform in aggregate to improve performance, game selection and the overall experience — without identifying you individually in this analysis.
Promotional communications: Sending you information about bonuses, new games and offers relevant to your account, where you have not opted out of marketing communications.

You can opt out of marketing communications at any time by contacting support or adjusting your account communication preferences. Opting out of marketing does not affect service-related communications such as withdrawal confirmations, security alerts or policy updates.

04 Payment Data and PKR Transactions

Because eu77 processes real-money transactions in PKR, payment data is subject to additional care and handling standards. Here is how payment information specifically is dealt with on the Platform.

Full card numbers are never stored on eu77's own servers. Card transactions are handled directly by our payment processor, which holds card data according to its own PCI-DSS compliance standards.
For JazzCash and Easypaisa transactions, eu77 retains the reference number, transaction amount in PKR, and associated account identifier — but not your mobile wallet PIN or password.
Bank Transfer details are used solely for the purpose of executing your deposit or withdrawal. Bank account numbers are retained as part of transaction records for the period outlined in the data retention section below.
Raast payment identifiers are treated in the same way as bank reference data.
All payment data transmitted between you and eu77's payment infrastructure uses TLS encryption as a baseline protection standard.

eu77 will never ask for your mobile wallet PIN, full card number, or online banking password via support chat, email or any other channel. Any such request is a scam and should be reported immediately.

Payment data is also used in fraud detection — for example, flagging if a payment method associated with your account is used from an unusual location, or if a new payment method is added to an account shortly after unusual activity. These checks protect your funds and the integrity of your account.

05 Data Sharing with Third Parties

eu77 does not sell your personal data to third parties. We share data only where it is necessary to operate the Platform, comply with legal obligations, or protect the security of the Platform and its players. The categories of third parties with whom data may be shared are:

Payment processors: JazzCash, Easypaisa, Raast and card payment processors receive the transaction data necessary to complete your deposit or withdrawal. Their processing of that data is governed by their own privacy policies.
Identity verification providers: Third-party services used to verify CNIC documents and perform age confirmation checks receive the specific data necessary for that verification — typically a document image and the details on it.
Game providers: The game studios whose titles appear on eu77 may receive anonymised session and bet data for their own analytics. They do not receive personally identifiable information such as your name, address or payment details.
Infrastructure and cloud providers: The technical services that host the eu77 Platform and its databases process data as part of normal platform operation under contractual data processing obligations.
Legal and regulatory authorities: Where required by applicable law or in response to a valid legal request, eu77 may disclose account or transaction data to relevant authorities.

All third parties who process data on eu77's behalf are required to handle it in accordance with applicable data protection standards and are not permitted to use it for purposes beyond those instructed by eu77.

06 Cookies and Tracking Technologies

eu77 uses cookies and similar browser-based technologies to make the Platform function correctly and to understand how it is used. Here is a breakdown of the types in use:

Essential cookies: Required for the Platform to work. These include session cookies that keep you logged in while you play and security cookies that help prevent cross-site request forgery. You cannot disable these without preventing the Platform from functioning.
Functional cookies: Remember preferences such as language settings and your last used game section, so you don't have to reconfigure things every time you visit.
Analytics cookies: Collect aggregated, anonymised data about how pages and features are used — which sections are most visited, where players navigate from, and how long sessions typically last. This information is used to improve the Platform and is not tied to your individual identity in reporting.
Marketing cookies: If you have agreed to receive promotional communications, these cookies help ensure the offers shown to you are relevant to your recent activity. You can opt out of marketing through your account settings.

You can manage or delete cookies at any time through your browser's settings menu. Removing essential cookies will affect your ability to use the Platform. Removing analytics or marketing cookies does not affect gameplay or account functionality.

The eu77 app (Android APK and iOS PWA) uses equivalent local storage technologies for the same purposes outlined above.

07 How Long We Keep Your Data

eu77 retains personal data for as long as your account is active and for a defined period after account closure. The specific retention periods for different data types are guided by the following principles:

Active account data: Maintained for the duration your account is open to enable full service delivery, support, and responsible gaming monitoring.
Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the transaction date. This is standard practice for financial record-keeping and fraud prevention purposes.
Identity verification documents: Retained for the period required by applicable anti-money-laundering standards, typically five years from account closure.
Support communications: Chat transcripts and email correspondence are retained for a period sufficient to resolve disputes and maintain service quality records — typically two to three years.
Marketing data: If you opt out of marketing, your preference is recorded and retained so that we do not inadvertently re-add you to marketing lists.

After the applicable retention period, data is securely deleted or anonymised so that it can no longer be associated with you individually.

08 Security Measures

eu77 applies a range of technical and operational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These include:

TLS encryption for all data transmitted between your device and the eu77 Platform, including the app.
Hashed and salted password storage — your password is not stored in readable form on eu77's servers.
Access controls that limit which eu77 staff can view specific categories of personal data based on their role and need.
Regular internal reviews of data access logs to detect any anomalous internal access.
Third-party payment processors who meet industry security standards for handling financial data.

While eu77 takes these measures seriously, no online system can guarantee absolute security. You also play a role in protecting your account — use a strong, unique password, do not share your login details with anyone, and contact support immediately if you suspect your account has been accessed by someone else.

If you notice any suspicious activity on your eu77 account — unusual logins, transactions you didn't make, or changes to your details — contact support straight away to have your account locked while it is investigated.

09 Your Data Rights

As a player on the eu77 Platform, you have a set of rights over the personal data eu77 holds about you. These are described below. To exercise any of them, contact eu77 support and clearly state which right you are invoking. We will respond within a reasonable timeframe.

Right to Access

You can request a copy of the personal data eu77 holds about you. We will provide this in a readable format.

Right to Correction

If any of your personal data is inaccurate or outdated, you can ask us to correct it. Some corrections may require documentary evidence.

Right to Deletion

In certain circumstances you can ask us to delete your personal data. Requests are assessed case by case — some data must be retained for legal compliance reasons.

Right to Restrict Processing

You can ask us to limit how we process your data in certain situations — for example, while a dispute about accuracy is being resolved.

Right to Portability

Where data is processed on the basis of your consent or a contract, you can request a machine-readable copy to transfer to another service.

Right to Object

You can object to processing based on eu77's legitimate interests, or to the use of your data for direct marketing. We will stop marketing communications on request immediately.

10 Minors and Under-18 Protection

eu77 is an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, you confirm that you are 18 or older. We may request CNIC or equivalent proof of age to verify this claim.

If eu77 becomes aware or has reason to believe that a registered account is held by someone under 18, the account will be immediately suspended pending investigation. If confirmed, the account will be permanently closed, all gaming activity voided, and any deposits returned to the original payment method where possible.

Adults in the same household as younger people are responsible for ensuring that devices used to access eu77 are not accessible to minors. eu77 recommends using device-level parental controls as an additional layer of protection alongside our own age verification processes.

11 Updates to This Privacy Policy

eu77 reviews and updates this Privacy Policy as needed — when we introduce new data processing activities, update our payment infrastructure, or respond to changes in applicable standards. The "Last Updated" date at the top of this page always reflects when the policy was most recently revised.

For material changes that affect your rights or how your data is used in a significant new way, we will make reasonable efforts to notify active account holders — either through an in-platform notification or by email to your registered address. Continued use of the Platform after a policy update constitutes acceptance of the revised policy.

We recommend reviewing this page periodically if data privacy is important to you. The policy is always accessible from the footer navigation on any page of the eu77 platform.

12 How to Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please contact eu77 through one of the following channels:

Live Chat: Available on the eu77 Platform. The quickest way to reach the support team for most queries.
Support Email: The eu77 support email address is shown in the footer of this page as plain text. Copy it manually into your email client to send us a message. Please include your registered account details in your message so we can locate your data records efficiently.

Privacy-related requests are escalated to a dedicated handler and treated with priority. We aim to acknowledge all requests within three working days and provide a full response within a reasonable period, depending on the complexity of the request.

If you are not satisfied with our response to a privacy concern, you may have the right to escalate the matter to an applicable data protection authority in your jurisdiction.